Shipping policy
Order Processing Time
- All orders are processed within 3-5 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking information once your order has shipped.
Estimated Shipping Times
Shipping times vary based on your location. Below are our estimated delivery times:
| Region | Standard Shipping | Express Shipping (if available) |
|---|---|---|
| United States | 7-15 business days | 5-9 business days |
| Canada | 8-18 business days | 5-12 business days |
| Europe | 8-20 business days | 6-12 business days |
| Australia & NZ | 8-18 business days | 6-12 business days |
| Rest of World | 10-25 business days | Varies by country |
- Please note that shipping times may be affected by high demand, customs processing, or unforeseen delays.
Tracking Your Order
- A tracking number will be sent to your email once processing is finalized and your order has shipped.
Shipping Costs
- Standard shipping is FREE on all orders over $300.
- Shipping rates are calculated at checkout based on your location.
Customs & Import Taxes
- International orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
- We are not responsible for delays due to customs processing.
Order Cancellations
We understand that plans can change. Please note that all orders are processed within 3–5 business days. Once an order has entered processing at our fulfillment warehouse, it cannot be canceled or modified.
Because our products are prepared and shipped directly from our warehouse, cancellation requests submitted after processing has begun are not eligible for cancellation or refund. We kindly ask that customers review their order details carefully before completing checkout.
If your order has already shipped, please refer to our Return Policy for available options after delivery.
Lost or Stolen Packages
- We are not responsible for lost or stolen packages once they have been marked as delivered.
- If your package is missing, please contact your local carrier or email us at info@shopashleyelizabeth.com for assistance.
If you receive a damaged package please feel free to reach out to us at info@shopashleyelizabeth.com